The business case roadmap establishes a shared vision of the target goals, identifies the required resources and skill sets to achieve the target and develops a working framework for decision makers. Successfully achieving the desired business case requires a coordinated effort across organizational, technical, functional and geographic boundaries. Transformation planning synchronizes these interdependencies to reduce risk, clearly set expectations, engage all parties and deliver the desired results.

For a major transformation program, investing in a Program Management Office (PMO) is a best practice that addresses effective and efficient program management.  The PMO should drive the program plan, standardize project management practices, develop clear roles and responsibilities, manage deliverables and milestones, mitigate risk, facilitate effective communication, ensure timely decision making and deliver to the target business case.

Ultimately, solution adoption is key to achieving the desired results. Even if the solution developed is ideal, it will only yield returns if a company can achieve adoption.  Organizational change management is a crucial component to achieve the people, process and technology synergy that makes a successful outcome.