A disruptive technology landscape has implications for many organizations and presents opportunities for IT to deliver greater business value. Optimizing IT will better leverage the organization and deliver on the expectation for enterprise innovation with IT as a Value Creator. Removing information silos and fragmented IT decision making is critical. IT as a service should be leveraged to take advantage of IaaS / PaaS technologies. Alternative sourcing and operating models can inspire global services from within and outside the enterprise. A proactive model to grow human capital (staff skills, training, alignment) should be employed to leverage the new technologies available and engage the enterprise in innovative solutions.  Coupled with an aspirational culture for innovation, this development will enable an outward customer focus and flexibility to sustain the IT transformation. The transparent availability of IT costs presented in a meaningful Service and Investment Portfolio manner will lead to better actionable decision making amongst business operations and IT. The IT Strategy will serve as a cohesive guidepost for the enterprise to achieve business value through a more agile IT Organization.

The roadmap establishes a shared vision of the target goals, identifies the required resources and skill sets to achieve the target and develops a working framework for decision makers. Successfully achieving the vision requires a coordinated effort across organizational, technical, functional and geographic boundaries. Transformation planning synchronizes these interdependencies to reduce risk, clearly set expectations, engage all parties and deliver the desired results. A sustainable process to measure, compare and benchmark key IT KPIs / metrics will provide a forum to continuously manage and improve IT results for the enterprise.